Terms of service

 The General Terms and Conditions apply to all offers, orders, agreements, products and deliveries. Please read our terms and conditions carefully before placing your order. By ordering the goods, you agree to these conditions.

 

Order

 You will receive an email at the email address you provided to confirm your order.

Each product is original, so a specific product may differ slightly from the images on the website.

All prices are in Euros / CZK including VAT.

Prices do not include shipping, the amount of which depends on the delivery address.

For most locations, delivery costs range from € 2 to € 15, depending on the type of goods.

The cost of delivery of the order is clearly stated during the order.

 

Delivery time

 All pieces will be shipped within 8 business days, we ship most items within one week. If you need to receive your order by a certain date, before you place your order, send us an e-mail to info@monikatomulcova.com and we will try to accommodate you.

 

Transport, delivery and liability

 Until the delivery date - including delivery, we are responsible for the order. Upon delivery, responsibility passes to you. All displayed images and photos are protected by copyright. Photographs and graphics may not be reproduced and publicly used without written permission.

 

Order cancellation or return of goods

 You have the right to cancel the order or return the goods within fourteen calendar days from the date of delivery, which means that you have the opportunity to change your mind and send back unused and undamaged goods you received - including the original and undamaged packaging. In case of damage, we reserve the right to refuse to return the item. Refund of the amount paid will take place after receipt and inspection of the goods within ten calendar days. In the case of returning a product that was sent with free postage, we reserve the right to deduct the price of postage from the refunded amount. Returns or cancellations are not possible if the goods have been made to measure or personalized, but in this case you still have the right to complain about the item.

  

Damaged, defective, incorrect product and complaints a reklamácia

 If you received a damaged or defective product, or the item you received is different from the one you ordered, please contact us at info@monikatomulcova.com. We will solve your case according to your individual needs as soon as possible, no later than within thirty days. By purchasing, you take into account that jewelry that has a surface treatment, in the form of gilding, lose surface treatment during wearing, it is its natural property. You are entitled to gold replating during the warranty period

 

Sizes

 The size and weight of each piece of jewelry is stated in the description. Since the jewelry is made by hand, allow a deviation of +/- 5mm, +/- 0.5g.

 

Privacy

 We take your privacy seriously. We will not provide, sell, trade or rent your information to third parties. All your information needed for the order - name, e-mail address, billing address, shipping address and credit card number will be used exclusively when ordering and to communicate with you about your order.

 

Place of legal jurisdiction

 All legal relations are governed exclusively by Slovak legislation.

 

Contact:

 

Mgr. art. Monika Tomulcová

Vysny koniec 64/14

02951 Lokca

Slovakia

E-mail: info@monikatomulcova.com

Tax ID: 1083485392

Business ID: 53499808

IBAN: SK32 0200 0000 0028 8677 4855

SWIFT / BIC: SUBASKBX

 We are not payers of VAT

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